Terms and Condition

Introduction

Welcome to KVA Cleaning Services. These Terms and Conditions (“Terms”) apply to all services provided by KVA Cleaning Services, located in Cranbourne, Melbourne. By engaging our services, you agree to comply with and be bound by the following Terms. Please read them carefully.

Contact Information

KVA Cleaning Services Cranbourne, Melbourne Phone: 1300 582 639 Email: admin@kvacleaningservice.com.au

1. Services Provided

KVA Cleaning Services offers cleaning services for both businesses and residential properties. Services include, but are not limited to:

• Commercial Cleaning Service
• Office Cleaning Service
• Factory Cleaning Service
• Medical Cleaning Service
• Childcare Cleaning Service
• Gym Cleaning Service
• Carpet Cleaning Service
• End Of Lease Cleaning Service
• Building Cleaning Service

2. Booking and Confirmation

2.1. Booking Process

• Clients can book services via phone or email.
• Bookings are subject to availability and confirmation from KVA Cleaning Services.

2.2. Confirmation

• A booking is confirmed once a confirmation email is sent by KVA Cleaning Services.
• The confirmation will include details of the service, date, time, and estimated duration.

3. Pricing and Payment

3.1. Pricing

• Pricing is based on the type and scope of services required.
• A detailed quote will be provided upon request.

3.2. Payment Terms

• Payment is due upon completion of the service unless otherwise agreed.
• We accept payments via bank transfer, credit card, or cash.

3.3. Late Payments

• Late payments may incur additional charges.

4. Cancellation and Rescheduling

4.1. Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled service time.
• Cancellations made less than 24 hours in advance may incur a cancellation fee.

4.2. Rescheduling

• Clients may reschedule services with at least 24 hours’ notice.
• Rescheduling is subject to availability.

5. Access and Safety

5.1. Access to Property

• Clients must provide access to the property at the agreed time.
• Any delay in access may result in a shortened service duration.

5.2. Safety and Hazards

• Clients must inform KVA Cleaning Services of any potential hazards or safety concerns in the property.
• KVA Cleaning Services reserves the right to refuse service if conditions are deemed unsafe.

6. Liability and Insurance

6.1. Damage

• KVA Cleaning Services will take reasonable care when providing services.
• Any damage caused by our staff must be reported within 24 hours.

6.2. Insurance

• KVA Cleaning Services holds public liability insurance.
• Clients are responsible for ensuring that their own insurance covers any potential risks.

7. Satisfaction Guarantee

7.1. Quality of Service

• We strive to provide high-quality cleaning services.
• If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns.

7.2. Complaints

• Complaints must be reported within 24 hours of service completion.
• We will investigate and aim to resolve complaints promptly.

8. Privacy and Confidentiality

8.1. Personal Information

• We collect personal information for booking and service provision purposes.
• Your information will be kept confidential and secure.

8.2. Data Protection

• KVA Cleaning Services complies with relevant data protection laws.

9. Amendments to Terms

• KVA Cleaning Services reserves the right to amend these Terms at any time.
• Clients will be notified of any significant changes.

10. Governing Law

• These Terms are governed by the laws of the State of Victoria, Australia.
• Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

Contact Us

For any questions or concerns regarding these Terms, please contact us at:

KVA Cleaning Services Phone: 1300 582 639 Email: admin@kvacleaningservice.com.au

By engaging KVA Cleaning Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing KVA Cleaning Services!